EASY ONLINE DOMESTIC EXCHANGES POLICY
We offer free reverse pick-up services for all orders shipped within India. If you have placed an order through your Registered Account, you can login to your account on our website and go to your ‘Order’ section and click on View details to raise a return request.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, damaged or defective, or if merchandise delivered, is different from what you had ordered, you may return the merchandise. For the process of return, the product should be unused and in the same condition as you received it with its original packaging & the tags. The merchandise return is valid within 30 days from the date on which these goods were delivered.
We do not return or exchange gift certificates, jewellery, bags and sunglasses once dispatched, unless it is a manufacturing defect.
Then select your preferred mode of Refund and click on Confirm Return. (In case of Refund to Bank Account for Cash on delivery orders, please ensure the bank details are mentioned correctly in the fields provided).
EASY IN-STORE EXCHANGES
Alternatively, you can exchange the merchandise for another style or size at any of our exclusive stores. Find your nearest store from the list available in the Store Locator section.
Visit any store from the list available in the Store Locator section within 30 days from the date of receiving the order for an exchange.
Please make note of the following points before visiting the store for a hassle-free exchange process:
- Kindly carry the invoice copy along with the unused products & the tags intact.
- If the newly selected merchandise value is more than the originally purchased merchandise value, then you may have to pay the difference amount.